Terms and Conditions
Welcome to Seven Echoes (operated by Catlyn Homes LLP, hereinafter referred to as "Seven Echoes", "we", "us", or "Company"). By booking a stay, accessing our website, or checking into any of our managed villas and vacation residences across Goa, Himachal Pradesh, or other locations, you ("Guest", "Primary Guest", or "You") agree to be bound by the following terms.
1. Booking Confirmation & Payment Terms
Confirmation: Reservations are officially confirmed upon receipt of 100% of the total booking tariff or an authorized advance deposit.
Balance Settlements: Any pending balance payments must be cleared at least 7 days prior to check-in (or immediately if booking within 7 days of arrival). Failure to clear payments gives Seven Echoes the right to release the calendar dates without refund of advance deposits.
Taxes: All bookings are subject to statutory Goods and Services Tax (GST) as mandated by the Government of India.
2. Cancellation, Rescheduling & Refund Policy
Standard Policy:
15+ days prior to check-in: 80% refund of the total booking value (or 100% Future Stay Credit valid for 6 months). A 20% administrative charge applies to cash refunds.
7 to 14 days prior to check-in: 50% refund or 60% Future Stay Credit.
Within 7 days of check-in: Strictly non-refundable. No refunds or credits are issued for late check-ins, early check-outs, or no-shows.
Peak Season Dates: Stays falling during Diwali, Long Weekends, Christmas (Dec 20–26), and New Year (Dec 27 – Jan 3) are 100% non-refundable and non-rescheduleable.
Refund Settlement: Approved refunds are credited to the original payment source within 7 to 10 business days.
3. Check-In, Check-Out & Identity Verification
Check-In / Check-Out: Check-in time is 2:00 PM, and check-out time is 11:00 AM. Early arrival or late departure is subject to availability and written approval with applicable charges.
Mandatory Identification: As mandated by local tourism and police regulations, all adult occupants must furnish valid government-issued photo ID (Passport, Driving License, Voter ID, or other government-approved ID) prior to or at check-in. Foreign nationals must provide a valid Passport, Visa, and complete Form C compliance. Entry will be denied without refund if valid identification is not provided.
4. Refundable Security Deposit & Damages
A refundable security deposit (ranging from ₹10,000 to ₹25,000 based on property size) is collected prior to arrival via digital link, UPI, or bank transfer.
Following property checkout inspection, the security deposit is refunded within 24 to 48 hours, subject to zero damage, inventory loss, or excessive deep-cleaning requirements.
The guest remains financially liable for damage, stains, or missing property items exceeding the deposit amount.
5. House Rules & Decorum
Quiet Hours: Out of respect for neighboring communities, outdoor music, poolside speakers, and amplified sound are strictly restricted between 10:00 PM and 8:00 AM. Soft music is permitted indoors with doors closed.
Smoking & Illegal Substances: Indoor smoking is strictly prohibited inside bedrooms, living spaces, and bathrooms. Smoking is permitted only in designated outdoor spaces (patios, lawns, balconies). The possession or use of narcotics, contraband, or illegal substances is strictly forbidden and results in immediate police notification and summary eviction without refund.
Pool Safety: Swimming pools are private and unmonitored (no lifeguard on duty). Children must be supervised by an adult at all times. Glassware, glass bottles, and ceramic dishes are strictly prohibited around or inside the swimming pool.
6. Nature of Agreement: Right-to-Use License
Bookings grant a temporary, transient "Right-to-Use" license for vacation stay purposes only.
The booking does not create any tenancy, leasehold, or possessory rights under local rent-control statutes. Occupants overstaying scheduled checkout hours are subject to immediate removal as unauthorized occupants.
7. Limitation of Liability
Seven Echoes / Catlyn Homes LLP is not liable for loss, damage, or theft of personal valuables, electronic items, jewelry, cash, or vehicles parked on or near the premises.
We are not liable for service disruptions caused by Force Majeure events (extreme weather, power grid failures, natural events, road blockages, or municipal water/internet blackouts), though on-site teams will act swiftly to mitigate impacts.
Total liability for any direct operational default is strictly capped at the rental amount paid for the booking.
8. Jurisdiction
These terms are governed by the laws of India. Any legal dispute or proceeding shall be subject to the exclusive jurisdiction of the competent courts in New Delhi.
