Privacy policy

Seven Echoes (operated under Catlyn Homes LLP, "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains our practices regarding the collection, handling, and security of information obtained through our website (www.thesevenechoes.com), booking engines, customer support channels, and on-property registrations.

1. Information We Collect

We collect information required to complete reservations, deliver guest hospitality, and comply with legal requirements:

• Personal & Contact Details: Full name, phone number, email address, and billing address.

• Government Identification: Valid government-approved photo identity documents (e.g., Passport, Driving License, Voter ID, or national ID details) and Form C visa records for international guests, as mandated by local police guidelines.

• Payment Records: Transaction confirmations, dates, and gateway transaction IDs. (Note: All sensitive debit/credit card and UPI data are processed via secure, PCI-DSS certified payment gateways like Razorpay. We never store your card numbers or CVV).

• Browsing & Device Data: IP addresses, browser types, cookies, and browsing paths to improve site speed and user experience.

2. How Your Information Is Used

Your information is processed for legitimate hospitality and business operations:

• Processing, verifying, and managing villa reservations.

• Guest concierge communications (sharing arrival routes, gate codes, Wi-Fi details, and on-ground manager contacts).

• Mandatory regulatory reporting to local municipal and law-enforcement authorities (e.g., guest check-in ledgers and FRRO Form C filings).

• Transactional notifications, invoices, and service updates.

3. Data Protection & Sharing

We do not sell, rent, or trade your personal information to third parties. Data is shared strictly under the following conditions:

• Authorized Hospitality Partners: On-site property managers, verified caretakers, and technology providers assisting in reservation management.

• Payment Gateways: Secure payment service providers for authorizing and completing transactions.

• Legal & Regulatory Bodies: Government and law enforcement bodies when mandated under applicable statutory Indian regulations or court directives.

4. Data Security & Retention

• We maintain administrative and technical safeguards to preserve the confidentiality and security of personal records.

• Statutory guest register logs and financial records are retained for the minimum statutory period required by Indian tax and local hospitality laws, after which they are securely deleted or anonymized.

5. Cookies & Tracking

Our website uses standard browser cookies to remember your property preferences, track booking progress, and compile anonymous website analytics. You can adjust your cookie settings through your internet browser at any time.

6. Contact & Grievance Desk

If you have any questions, require corrections to your personal information, or have privacy concerns, please contact our team:

• Legal Entity: Catlyn Homes LLP (Brand: Seven Echoes)

• Grievance Desk: Bhavuk Gupta / Operations Desk

• Email: [email protected] / [email protected]

• Registered Office: Rohini, New Delhi, 110085, India

• Direct Concierge: +91 9871403063